Your Data Department for Service Providers
Enhance your service delivery and client satisfaction while reducing operational costs.
Whether you provide soft FM services, security, FOH or any other built environment services, YDD got you covered.
Utilising our Your Data Department we will prepare and execute an effective strategy for generating impact from your data, tailored specifically to your business objectives.
- Reduce operational costs
- Improve customer satisfaction
- Enhance risk management
- Win more customers
8% reduction in agency staff cover costs by a leading built environment service provider after 6 months with Your Data Department.
Top 3 areas for improvement:
- Enhanced accountability
- Timely responses
- Insights into absences patterns
Client Analytics Portal
Quickly build analytics environments that are accessible by both you and your customers.
Provide that ‘value add’ by giving your customers access to the data and insights they have been demanding with a white label dashboard. Leverage our quick starts to understand what data customers in this space are asking for and brand it up for a seamless customer experience. Whether you’re looking to keep more customers, win more customers and increase revenue per account, customer facing dashboards are the way forward.
Proactive Retention
How to keep your best people in a people business?
Services are only ever as good as the people providing them. Losing those great people is a challenge as old as time in this sector. We help our customers use the data that already sits within their business to build a profile of employees that could be about to churn, and build a proactive re-engagement and retention plan. Keeping service levels high, continuity at peak levels and recruitment costs at an all time low.
The DNA of Excellence
Build an understanding of your best performing contracts based on data.
We help our customers understand exactly what makes a contract great.
From employee training and churn rates to customer feedback and audit scores: significantly decrease churn by understanding what makes your excellent accounts excellent and build plans to replicate across all clients
Asset lifecycle management
Monitor thousands of assets in a single environment whilst being able to bring in 3rd party data sources to create a forward-looking picture.
Many of our Service Provider clients manage and are responsible for huge portfolios of assets. Our aim is to move them away from reactive service models and into the world of condition-based and eventually predictive maintenance.
YDD in Action
Cutting costs with data-driven employee management
Enhance visibility and control over your operations – empowering management to effectively optimise their human resources and significantly cut costs.
Do you want to improve your service level strategically?
Schedule a consultation
Let’s discuss the current stage of your energy data journey, your goals and a strategy to achieve them.
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